Terms & Conditions

 As per the law of Information Technology Act, 2000, this document is an electronic record generated by a computer system it does not require any physical or digital signature. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (intermediaries guidelines) Rules, 2011 which require publishing the rules and regulations, privacy policy and terms and conditions for the access of the website WWW.ONLINESHADI.COM. Onlineshadi.com is also defined under sub-clause (w) clause(1) of section 2 of the Information and Technology Act, 2000.

The terms “We”, “Us”, OS, “Online Shadi” used in these terms shall mean onlineshadi.com (the “website”). onlineshadi.com is owned and operated by an individual  and having its principal place of business at Doulatpur Road, Talwara – 144216, Hoshiarpur, Punjab, India.

Before using and accessing this website please read the following term and conditions carefully, because if you want to use this website you have to be bound inside these terms and conditions which also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the “Terms and Conditions”) .


Online Shadi is an online matrimonial portal which is providing matrimonial services. User register themselves on it to find different profiles from the profiles which are registered already on our website/app to find perfect match for themselves. Online Shadi stores the data given by you to create your profile and use that data to find the perfect match for you. User can use free as well as paid services given by Online Shadi for searching the profiles from the database of online shadi on the bases of their preferences and can shortlist them.

1. Eligibility

1)   OS Membership and Rights of admission is reserved only for :-

  •         Indian nationals and citizens.
  •         Persons of Indian Origin (PIO).
  •          Non Resident Indians (NRI).
  •          Persons of Indian Descent or Indian Heritage.
  •          Persons who intend to marry persons of Indian Origin.


2)   Further in capacity as OS member you confirm that you are:-

  •       18 years or above (if you are a woman) or 21 years if above (if you are a man).
  •       Not prohibited or prevented by any applicable law for the time being in force from entering into a valid marriage.


2. Registration

A.  Before the registration the person should confirm that you have read the Terms and Conditions and agree to abide them.

 B. We expect that you would complete the online registration process with fairness and honesty while furnishing your personal information to OS. You would appreciate that efficient and effective match making through our automated system depend upon yourself furnishing true, accurate, current, information and photos etc. We expect you to read relevant column before entering the details of the profile or selecting the option available or uploading the photo. You are requested not to key in the details of the profile in field other than the applicable field (including mentioning id’s of other platforms/website/applications) or repeating or your details in another fields, after filling them once in relevant fields or other photographs. You acknowledge that you shall be responsible for any information provided to OS.

C.  If at any point of time OS comes to know or is so informed by third party or has reasons to believe that any information that you have provided us for registration (including photos), is found to be untrue, inaccurate, or incomplete then OS shall have full right to suspend or terminate (without any notice) your OS membership and forfeit any amount paid by you towards OS membership fee and refuse to provide OS service to you thereafter.

D. OS also reserves the right to block your profile on website/app if you have entered your contact details/links in other fields or if there are errors in data entered by you and also if you have duplicated the profile of same person then OS shall have full right to terminate such duplicate profile without any notice.


E.  you should confirm that you are registering on OS and using our services only for the purpose of finding a life partner and marriage and not for any other purpose. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of SS and cannot use the OS Service or OS member’s data for any commercial purpose and OS reserves its right to initiate appropriate legal action for breach of these obligations.

3. Account Security

You acknowledge that it is your responsibility to protect your OS login credentials such as your login id, password, OTP etc. You are responsible for prevention for unauthorised access to your account from your computer/mobile. You should know that we as a company do not ask for password, you should not share your password with any other person. You are responsible for all activities under your account.

4. Role and responsibility of OS

A. OS try to help you find your dream life partner by the process of automated searching, short listing and contacting prospects from our registered members.

B. When you register to the OS through our website/app we reproduce your details on “as is as available” basis and also share your profile with other registered members on OS.

C.  In case partner preference is modified by OS member, then the automated system generated prospect search results in website/app may also undergone corresponding changes.

D. OS do not prohibit any member to send interest to your profile or communicating to you. But you are free to deny their interest or proceed further if you are interested.

E. OS do not endorse any information of any profile and hence you as a user need to verify the credentials and information given by other users.

5. Role and Responsibility of OS members

A. OS members shall protect their profile by creating a strong password while creating their profiles.

B. OS members shall provide any information/detail required by OS to provide the OS services.

C. OS members shall verify the credentials and information of the prospect before making a choice of your match. OS shall not be liable for short coming due to any misrepresentations made by any of its OS members.

D. To get better search results OS members should latest photograph and information. Providing old photographs/photographs of others, false information shall be treated as violation of term and conditions. OS shall retain the right to delete or block their account without any notice.

E. OS members in case of finalization of their registrant’s marriage, intimate OS for removal /deletion of their profile.

F. All payments shall be made in OS account only.

G. OS members are expected to contact OS for resolving their complaints and grievances and shall not air them in social media.

6. Privacy of Members

To protect your personal information and privacy, please read our privacy policy which contains the details that how we use information collected from you and protect it. If you do not want us to your information or transfer it, then please do not use the website/app.

7. Grievance

In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us to:

Email: onlineshadi001@gmail.com.

8. Members Disputes

You are only responsible for your communications with other OS Members through any medium. Online shadi has no obligation, to monitor disputes between you and other Members. OS is not responsible for any type of exchange of information, transaction or interaction of between OS members through any medium.

9. Copyright Policy

You cannot post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Without limiting the foregoing, if you believe that your work has been copied and posted on the onlineshadi.com service in a way that constitutes copyright infringement, please provide us with the following information:

  •          an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest
  •          a description of the copyrighted work that you claim has been infringed
  •          a description of where the material that you claim is infringing is located on the our Site
  •          your address, telephone number, and email address
  •          a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
  •          a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf
  •          Notice of claims of copyright infringement can be sent to us in writing to address Contact section on the site.

10. OS members should refrain from

  •         Entering into any financial transactions with prospects.
  •         Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
  •         Entering into physical relationship with any prospect before marriage.
  •         Using racial comments.
  •          From mentioning details of other matrimonial services while sending personalized messages.
  •         OS members are expected to be cautious of prospects who ask for money, favours etc or call from multiple phone numbers, only interact over phone, does not come forward for face to face meeting (physically or through video calls) and don’t involve family and friends on match making. Beware of suspended profiles status before you finalize an alliance with the prospect.
  •         OS do not endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.
  •         Multiple profiles of the same person are not allowed on online shadi. OS reserves the right to deactivate all the account without any refund of subscription fees.


11. Restrictions and Prohibitions


  •         Posting contents promotes racism, bigotry , hatred or physical harm of any kind against any group or individual
  •         Posting content harasses or advocates harassment of another person
  •         Posting Content which promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous
  •         Posting contents which promote an illegal or unauthorized copy of another person's copyrighted work.
  •         Posting contents which displays pornographic or sexually explicit material of any kind
  •         posting content which provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses


12. Proprietary rights in the content on OS

OS owns and retains all proprietary rights in the OS. The website/app contains the copyrighted material, trademarks, and other proprietary information of OS, and its licensors. Except for that information which is in the public domain such as member profile or for which permission has been obtained from the user, you cannot copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information. Any such act or an attempted act on your part shall constitute a violation of this Agreement and your membership is liable to be terminated forthwith by online shadi without refund of any of your unused Subscription fees. We also reserve our right to take legal action (civil and/or criminal) wherever applicable for any violations.

13. Termination of account

You agree that if we receive complaints against your profile in relation to the facts that you are seeking physical / financial favours from our other registered members or have provided incorrect information on our website or committed any unlawful/illegal activities through the use of our Website/app or created a profile on our Website/app by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who's profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner, then we in good faith reserve our right to suspend/delete your profile at our sole discretion without any notice to you, we also reserve to stop all OS services to you and take any action. OS reserves the right to forthwith terminate your membership, block/delete your profile and forfeit entire amount paid as membership fee. If at any time OS, has any reason to believe that, you have violated these Terms and conditions of use. We also reserve our right to file appropriate police complaint against you, if the breach of these terms and conditions is/are criminal in nature.

14. Mode of Payment

 Payment made by cash / cheque / Net Banking / Debit / Credit Card/RTGS/ NEFT/ would be in accordance with the prevailing RBI guidelines. Activation of paid OS service shall be subject to realization of the said payment. In case of dishonour of Cheque/demand draft; you shall be liable to pay applicable bank’s cheque/DD bouncing charges. Further OS service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash. OS uses third party payment gateways for collection payment through credit/debit card or other payment instruments. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules there under in the event you choose any paid package of OS.


15. Refund Policy


The payment for service once subscribed to by the subscriber is not refundable and any amount paid shall stand appropriated. Refund if any will be at the sole discretion of OS and it offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. OS member shall not assign or transfer your OS membership to any other person or entity, and such an act shall be treated as violation of terms and conditions.


16. Disclaimer


A.   OS does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using OS services (both paid and free).

B.      You expressly agree that your use of this Website/App is at your sole risk.

C.     Notwithstanding anything contrary contained anywhere, under any circumstances, OS shall not be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:

  •         Any act or omission done by OS/payment gateway/alliance partner etc.
  •          any untrue or incorrect information submitted by you or on your behalf;

  •          any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from OS);
  •          any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;

  •          any cyber crime attempted or committed by anyone;
  •          Any incident of force-majeure or 'act of god'.